Evaluating the Usability of Online Payment Systems using ISO IEC 9126
The development of ICT and the online services have paved the way for the integration of different online
payment services. This development has resulted in the use of online payment systems to promote the
online payments between customers and sellers or owners. Furthermore, there are different companies
which offer the online payment services which offer the same services to the users but have different
specifications and usability features. This makes it difficult for a customer to use some of the payment
due to the variations in the usability features. So, there is an urgent need for evaluating the usability of
these payments systems to identify the alternative with the best usability features. Thus, this study aims to
evaluate and compare top 5 best online payment systems in order to help users to select the best services.
The comparison will be based on the ISO 9126 software quality model with emphasis on only the
usability criteria. Finally, the results show that PayPal is the best payment system based on the used the
criteria.
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